Welcome to AfriEssentials.com. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.
1. General
AfriEssentials.com (“we,” “our,” “us”) operates as a multi-vendor online marketplace connecting customers (“you”) with independent vendors who sell African and Nigerian products to Canadian customers.
2. Use of Our Website
- You must be at least 18 years old or have parental/guardian consent to use our services.
- You agree to provide accurate, current, and complete information when registering or placing orders.
- You are responsible for maintaining the confidentiality of your account credentials.
3. Marketplace Structure
- AfriEssentials is a platform that allows vendors to list and sell products directly to customers.
- Vendors are responsible for the quality, safety, legality, and accuracy of their product listings.
- We facilitate transactions but are not the manufacturer or seller of the products.
4. Orders & Payments
- All prices are listed in Canadian Dollars (CAD) unless stated otherwise.
- Payment must be completed before an order is processed.
- We reserve the right to cancel any order if payment is not received or if the order violates our policies.
5. Shipping & Delivery
- Shipping times and costs vary by vendor and product type.
- AfriEssentials is not responsible for delays caused by vendors, couriers, or customs.
- Tracking information will be provided where available.
6. Returns & Refunds
- Return policies vary by vendor but generally allow returns within 14 days of delivery for eligible products in unused, original condition.
- Certain items, such as food and personal care products, are non-returnable for hygiene and safety reasons.
- Refunds will be processed according to the vendor’s policy once the returned product is received and inspected.
7. Prohibited Activities
You agree not to:
- Use our website for fraudulent or illegal purposes.
- Infringe on any intellectual property rights of others.
- Post false, misleading, or harmful content.
8. Intellectual Property
All content on AfriEssentials.com, including text, images, graphics, and logos, is the property of AfriEssentials or its content suppliers and is protected by copyright and trademark laws.
9. Limitation of Liability
AfriEssentials is not liable for:
- Product defects, damages, or losses caused by vendors or shipping carriers.
- Indirect, incidental, or consequential damages arising from your use of the site.
10. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of our website after changes means you accept the revised terms.
11. Contact Us
For questions about these Terms & Conditions, contact us at:
📧 support@afriessentials.com