Frequently Asked Questions
SHIPPING
Where do you ship to?
We currently ship across Canada.
How long does delivery take?
Most orders are delivered within 3–7 business days, depending on your location and the vendor’s processing time.
How much does shipping cost?
Shipping costs vary based on the vendor, product size/weight, and delivery location. Shipping fees will be calculated at checkout.
PAYMENT
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
Is it safe to pay online?
Yes. We use SSL encryption to protect your payment and personal information.
Will I be charged in Canadian Dollars (CAD)?
Yes. All prices are listed in CAD, and all transactions are processed in CAD.
Order & Returns
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout.
Can I order from multiple vendors at once?
Yes. You can add products from different vendors to one cart, and they will be shipped separately from each vendor.
Can I change or cancel my order after placing it?
Changes or cancellations are possible before the vendor ships your order. Contact us as soon as possible at support@afriessentials.com.
What is your return policy?
We accept returns within 14 days of delivery for eligible products in their original condition. Some items, like food and personal care products, are non-returnable for hygiene reasons.
How do I request a return?
Contact our customer service with your order number and reason for return. We’ll provide you with return instructions.